FAQs

Here we have listed the most common questions and answers for your reference. If you cannot find the answer you need, feel free to contact our customer support.

Q: How can I place an order? A: You can browse our website, add your favorite items to the cart, fill in your shipping information and complete payment to place an order successfully.

Q: Is my payment information safe? A: Yes. All payments are processed through secure encrypted payment channels. We will never store your card details or private payment data.

Q: Why was my payment failed? A: Payment failure may be caused by insufficient balance, incorrect billing address, bank international transaction restrictions or network delays. You can try again or consult your bank.

Q: Can I modify or cancel my order after payment? A: Order modification or cancellation is only available before the order is shipped. Please contact our customer service as soon as possible for help.

Q: Are the product pictures true to the items? A: All products are real-shot. Slight color difference may exist due to different monitors and lighting, which is not a quality problem.

Q: How to choose the correct size? A: Each product page has a detailed size chart. We suggest you measure your body data and refer to the size chart to choose the most suitable size.

Q: Are your clothes true to size? A: Our clothes follow standard sizing. If you prefer a loose fit, you can choose one size up.

Q: How long will my order take to arrive? A: We need 3–5 business days for order processing. Standard shipping takes 7–15 business days for delivery worldwide.

Q: Can I track my order? A: Yes. Once your order is shipped, you will receive a tracking number via email to check your delivery status online.

Q: What if my package is delayed? A: Delays may happen due to customs clearance, peak seasons or weather conditions. You can contact us for order checking.

Q: Can I return or exchange items? A: We accept returns within 30 days after delivery for unused, unwashed items with original tags attached. Sale items are non-returnable.

Q: Who pays for return shipping fees? A: Customers are responsible for return shipping fees, unless the item is defective, wrong or damaged on arrival.

Q: How long will I receive my refund? A: Once your return is inspected and approved, the refund will be returned to your original payment method within 3–7 business days.

Q: Will you send frequent marketing emails? A: We will only send update emails with your consent. You can unsubscribe at any time.

Q: How can I contact customer service? A: You can reach us anytime via our official email: zjkqdjyyx@outlook.com. We reply within 24 working hours.