Return policy

Thank you for shopping with zjkqdjyyx.com. We strive to provide every customer with high-quality products and a pleasant shopping experience. Please read our return and refund policy carefully before placing your order.

1. Eligible Return Items

We accept returns or exchanges for unused, unwashed, undamaged items with all original tags still attached.
The following items are not eligible for return:
  • Clearance and sale items
  • Worn, stained, damaged, or altered products
  • Items without original tags and packaging

2. Return Time Limit

All return requests must be submitted within 30 days after you receive your package. Requests beyond the time limit will not be accepted.

3. Return Process

  1. Contact our customer service team via email to apply for a return.
  2. Wait for our confirmation and return instructions.
  3. Send the item back following the provided return guidelines.
  4. After we receive and inspect your returned package, we will process your refund or exchange.

4. Refund Information

Once your return is approved, refunds will be issued to your original payment method. Please allow 3–7 business days for the funds to appear in your account, depending on your bank’s processing speed.

5. Shipping Fees

Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly by our side.

6. Damaged or Defective Items

If you receive defective, damaged, or wrong items, please contact us within 48 hours after delivery and provide photos or videos. We will offer a refund, replacement or partial compensation free of charge.

7. Final Explanation

We reserve the right to final interpretation of this return policy. Policy contents may be updated occasionally without prior notice.
If you have any questions, feel free to contact our support team anytime.